Delivery
Delivery Costs & Times
⚠️ Christmas delivery is not guaranteed. We are still shipping daily, but orders placed now are at risk of arriving after Christmas. Shipping is automatically calculated at checkout based on your location and the items in your order. We always aim to
How do I track my order?
Track your Growplay order easily through our tracking portal. Each box ships as a separate consignment from our fulfilment centres, so your order may arrive in multiple deliveries. Use your order number and postcode to see live updates for every box
My tracking says 'delivered' but I haven't received it
We understand how concerning it might be to find that your order is marked as 'delivered' when you haven't received it. If you find yourself in this situation, here are a few steps you can take:. Check Around Your Delivery Area: Sometimes, delivery d
Can I choose a delivery day/time?
No, unfortunately we're unable to accommodate specific day or time requests for deliveries. Our shipping process is designed to be as fast and efficient as possible, which means your order is dispatched promptly and routed in the most efficient manne
Do you ship internationally?
At this time, we offer shipping to USA mainland, Australia and the United Kingdom only.
How many boxes will I receive and how big are they?
Your new Growplay Monkey Bars will arrive in a convenient flat-packed format, comprising several boxes (generally 6+). The largest of these boxes has been thoughtfully designed to be easily manageable, with maximum dimensions of just 47" L x 8" W x 6
Can you hold my order or delay delivery?
We understand that sometimes circumstances might make it more convenient to delay the delivery. However, due to our streamlined processing and commitment to prompt dispatch times, we're currently unable to hold orders or schedule delayed deliveries.
Can I pick up my order?
Sorry, but we don’t offer a pick-up option. All orders are dispatched from our fulfillment centers and delivered to your door.