How do I track my order?Updated 2 months ago

Once your order has been confirmed, it will be packed and shipped from the nearest fulfilment centre.
Because our products ship in multiple boxes, and each box is handled as a separate consignment by our carriers, you may receive several tracking notifications and deliveries.

🔗 Track all your boxes in one place

You can easily track the progress of every box in your order through our online tracking portal:
👉 tracking.growplayusa.com

Simply enter your order number (for example, US2797, without “US#”) and your shipping zip code to see:

• Which boxes have been shipped or delivered

• Tracking links for each carrier consignment

• Estimated delivery timeframes

• Which boxes are still on the way

📦 Why boxes arrive separately

Our fulfilment partners and carriers treat each box as its own consignment for safer, faster shipping.
This means your order may arrive in multiple deliveries over several days.
Don’t worry — the tracking portal shows live updates for every box so you can easily check when all have arrived.

💡 Tip

If it’s been less than 10 business days since your first box was shipped, please allow a little extra time for the remaining boxes to be delivered.
If something still hasn’t arrived after that, contact our team and we’ll follow up with the carrier.