Chat with us — if we’re not online, leave a message and we’ll reply ASAP.

Our customer support team is based in Australia and will get back to you within 24 hours.

Our AI phone assistant is available 24/7 to help with common questions.

Back to Shop →

Growplay USA

- All major credit &amp; debit cards- Apple Pay- Google Pay- Growplay Gift Cards- Shop Pay &amp; Installments- Afterpay- PayPal (and Pay in 4)- Affirm

- All major credit & debit cards. - Apple Pay. - Google Pay. - Growplay Gift Cards. - Shop Pay & Installments. - Afterpay. - PayPal (and Pay in 4). - Affirm

What payment methods do you accept?

Payment & Checkout

Delivery Costs & Times

How do I track my order?

My tracking says 'delivered' but I haven't received it

Can I choose a delivery day/time?

Do you ship internationally?

How many boxes will I receive and how big are they?

Can you hold my order or delay delivery?

Can I pick up my order?

Delivery

Can I cancel, update or edit my order?

I have an issue with my order, what should I do?

Can I change the address for my order?

Why didn't I receive an order or shipping confirmation email?

My order arrived with missing or damaged parts

Order Assistance

What is your policy on returns and exchanges?

I received a faulty item, what do I do?

What is your warranty policy?

Returns & Warranty

Assembly/Installation Instructions

How long will assembly take?

Do you offer an installation service?

I'm experiencing issues with assembly, what should I do?

Assembly & Installation

Maximum User Weight Guide

Should there be any movement in the frame?

What does freestanding mean?

Does it need to be concreted or bolted down?

How much clearance do I need around the frame?

My backyard is on a slight slope, will that be ok?

Does the metal get hot during summer?

Product Information

Is there a financing or installment plan available?

Can I pay using multiple debit/credit cards?

I'm experiencing issues with the website or checkout

What payment methods do you accept?Updated a month ago